# Fortune 100 OEM Data Cleanup

## The Challenge

A Fortune 100 OEM had clean data for new products but lacked accessible records for legacy equipment. Older specs were buried in PDFs, spreadsheets, and fragmented systems, leaving customers, contractors, and distributors without the info they needed, damaging relationships and blocking support for repairs, replacements, and long-tail product visibility.

## A Closer Look

- Made decades of product data searchable and interoperable  
- Streamlined support for contractors, distributors, internal and partner teams  
- Strengthened distributor loyalty through faster and smarter support  
- Increased uptime by improving access to service

### Summary:

#### Strategic Outcome

Interoperable intelligence on legacy products

### Data Types

The OEM’s service and support operations suffered from this fractured data environment, weakening customer trust and slowing critical workflows. This fragmentation impacted both internal operations and third-party stakeholders:

- Photos  
- PDFs  
- Databases  
- Excel

- Distributors couldn’t locate specs to confirm part compatibility  
- Service techs relied on outdated or unavailable information.